However, you are not entitled to compensation if:
In case of flight cancellation due to extraordinary circumstances, the airline has to offer its passengers one of the following:
In case of overbooking the airline must first look for volunteers who wish to abandon their booking in exchange for particular benefits. The airline must provide these volunteers with two options:
If the passengers opts for route change, the airline must provide him further support. It may include meals and refreshments, telephone communications, accommodation and transportation from the airport.
If you are not willing to abandon your booking and you are denied of boarding, you are entitled to compensation of €250-€600 for every passenger in addition to the full price of your ticket.
The rules of obtaining a compensation apply to connection flights exactly the same way. The only difference might be intermediary points outside EU or operation by several EU, which can affect the applicability of 261/2004. The thing you should consider is your departure and arrival points in your itinerary.
If one or more flights were delayed or cancelled, the total delay to our final destination point determines your right for compensation.
All connection flights must be booked under a single booking code. If you book several flights under different booking codes, each will be regarded as a separate flight with own starting and final points.
If the delay is more than 2 hours, you are entitled to additional support from the airline:
This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If the airline still rejects to pay, we may involve third parties to prepare for court procedure to ensure successful resolution of the case.
If necessary (we will involve our partners and take all the costs and risks):
You are always aware of your application status via your personal profile and our notifications.
If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.
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