Flight-Compensation

Passenger rights!

Above all, the compensation is only a supplement to the relief provided by airlines for the passengers of delayed flights. The provisions must include:
  • Refreshments
  • Free meals appropriate to the delay;
  • Free hotel accommodation if an overnight stay is required;
  • hotel transfers if an overnight stay is required;
  • Two free phone calls, faxes or emails;

However, you are not entitled to compensation if:

  • You were informed about the cancellation 14 days prior to the flight;
  • The airline has offered you an alternative flight on the same route and time.

In case of flight cancellation due to extraordinary circumstances, the airline has to offer its passengers one of the following:

  • Ticket refund (full price or the unused part of it);
  • An alternative transport to your destination;
  • Rebooking your flight to a later date, providing that it fits the passengers and the airline.

Compensation for denied boarding                                                                                                    

In case of overbooking the airline must first look for volunteers who wish to abandon their booking in exchange for particular benefits. The airline must provide these volunteers with two options:

  • Full refund of your ticket price;
  • Route change.

If the passengers opts for route change, the airline must provide him further support. It may include meals and refreshments, telephone communications, accommodation and transportation from the airport.

If you are not willing to abandon your booking and you are denied of boarding, you are entitled to compensation of €250-€600 for every passenger in addition to the full price of your ticket.

Connection flights

The rules of obtaining a compensation apply to connection flights exactly the same way. The only difference might be intermediary points outside EU or operation by several EU, which can affect the applicability of 261/2004. The thing you should consider is your departure and arrival points in your itinerary.

If one or more flights were delayed or cancelled, the total delay to our final destination point determines your right for compensation.

All connection flights must be booked under a single booking code. If you book several flights under different booking codes, each will be regarded as a separate flight with own starting and final points.

What if my flight disruption happened long ago?

If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.
 If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:
 
  • unfavorable weather conditions
  • strike
  • risk of act of terrorism

If the delay is more than 2 hours, you are entitled to additional support from the airline:

  • free phone calls
  • free refreshments
  • free meals
  • free accommodation
  • free transfer to accommodation
 
 

We already submitted a claim to the airline, and they rejected. Can you help?

This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If the airline still rejects to pay, we may involve third parties to prepare for court procedure to ensure successful resolution of the case.


How can Compensair help me?
  • Detailed analysis of all the circumstances of the case with the use of our software
  • Drafting all the necessary documents and sending them to the parties
  • Negotiations with the airline

If necessary (we will involve our partners and take all the costs and risks):

  • Preparation for court
  • Court procedure

You are always aware of your application status via your personal profile and our notifications.

 

What if my flight disruption happened long ago?

 If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.

 

What do I need to provide to apply for compensation?

  • Signed consent
  • Information about the flight and booking or ticket number
 

 

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